Frequently Asked Questions

Quick Launch: What is Drop Shipping?

Dropshipping has been around since the early 1990s and has rapidly grown in popularity ever since.

Essentially, dropshipping is when you list a product in an online shop, that is actually being shipped from a different company directly to your customer. Typically, this setup is completely invisible to the customer, and the owner of the shop where the purchase was made handles all of the customer service, and the original shop only handles shipping the product.

The shop where the purchase is made adds a markup (usually about 10%) and keeps the difference between the original price and the sold for price.

This setup allows anyone to start a retail business without having to manage inventory directly.

Quick Launch: What is Drop Shipping?

Dropshipping has been around since the early 1990s and has rapidly grown in popularity ever since.

Essentially, dropshipping is when you list a product in an online shop, that is actually being shipped from a different company directly to your customer. Typically, this setup is completely invisible to the customer, and the owner of the shop where the purchase was made handles all of the customer service, and the original shop only handles shipping the product.

The shop where the purchase is made adds a markup (usually about 10%) and keeps the difference between the original price and the sold for price.

This setup allows anyone to start a retail business without having to manage inventory directly.

Quick Launch: Will customers know that I’m dropshipping? How do it prevent this?

No, customers won’t know.

There are a number of ways to prevent this, and each option is different depending on the place in which you’re ordering from.

If you’re ordering from places such as Amazon directly, select the “gift” option, and the prices of your products will be hidden. When ordering from individual Amazon sellers, or places such as Etsy or eBay, simply add a polite note in the order stating that you’d like the receipt to be left out, or the prices hidden.

You can also contact these sellers before hand, and set up a dropshipping arrangement if you’d like, it’s all up to you as a business owner.

AliExpress is filled with individual sellers who are already set up as dropshippers and automatically hide pricing information, you can keep this in mind when searching for products to sell.

If your dropshipper forgets to “white label” your order, and a customer complains, you can simply refund the difference between the original price and your markup to the customer. In this scenario, you won’t make a profit on the order, but you minimize the amount of lost profit as well.

Quick Launch: Will customers know that I’m dropshipping? How do it prevent this?

No, customers won’t know.

There are a number of ways to prevent this, and each option is different depending on the place in which you’re ordering from.

If you’re ordering from places such as Amazon directly, select the “gift” option, and the prices of your products will be hidden. When ordering from individual Amazon sellers, or places such as Etsy or eBay, simply add a polite note in the order stating that you’d like the receipt to be left out, or the prices hidden.

You can also contact these sellers before hand, and set up a dropshipping arrangement if you’d like, it’s all up to you as a business owner.

AliExpress is filled with individual sellers who are already set up as dropshippers and automatically hide pricing information, you can keep this in mind when searching for products to sell.

If your dropshipper forgets to “white label” your order, and a customer complains, you can simply refund the difference between the original price and your markup to the customer. In this scenario, you won’t make a profit on the order, but you minimize the amount of lost profit as well.

Quick Launch: Will changes to my site be overwritten during product import?

Only the product prices and quantity are updated. (Prices don’t update for Etsy)

Quick Launch: Will changes to my site be overwritten during product import?

Only the product prices and quantity are updated. (Prices don’t update for Etsy)

Quick Launch: How does shipping work?

Only AliExpress shipping prices are able to be imported and added to products. To show AliExpress shipping prices on the front end, visit Import -> AliExpress

You can change the name of each AliExpress shipping method by going to Import -> AliExpress shipping.

For all other products, you must set the shipping options by going to Settings -> Shipping.

If you add AliExpress shipping prices to the frontend, be sure to avoid adding AliExpress products to the shipping classes set for other products.

Quick Launch: How does shipping work?

Only AliExpress shipping prices are able to be imported and added to products. To show AliExpress shipping prices on the front end, visit Import -> AliExpress

You can change the name of each AliExpress shipping method by going to Import -> AliExpress shipping.

For all other products, you must set the shipping options by going to Settings -> Shipping.

If you add AliExpress shipping prices to the frontend, be sure to avoid adding AliExpress products to the shipping classes set for other products.

Do you accept paypal?

No we currently don’t accept paypal.

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Invoicing on our basic plan is powered by Sellful CRM. It allows you to send detailed invoices to clients but in order to process payments via Stripe & Paypal, you'll need to upgrade to our "Small Business" plan and activate our "CRM - Invoicing Pro" app.

 

For more features such as recurring invoices, more payment processors, project management integration, etc., use the Advanced Invoicing app also available on our Small business plan.

Invoicing (Basic)

Sellful CRM on our Free & Basic plans include unlimited users, but is missing advanced features such as the client portal, sales dashboard & automation.

CRM (Basic)

100,000 free email sends per month are included. Users can purchase additional sends for $20 per 100,000 sends.

 

Custom SMTP providers may also be added. 

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